Open Service Directory
Open Service Directory (OSD) helps AI assistants find a brand’s customer-support agents and verify that the brand endorses them. It builds on Agentic Resource Discovery (ARD), adding requirements for brand identity and endorsement.
A brand publishes OSD listings for the support agents it wants assistants to discover. The brand or an authorized support platform can operate those agents.
After discovery, the assistant connects to the selected agent through a supported protocol. OSD is designed to work with connection protocols such as PACT and PAP. To list a brand that supports PAP, see Point to a Poppy agent.
Understand the model
Section titled “Understand the model”
- What is OSDthe problem the directory addresses.
- How OSD worksthe flow from publishing a listing to connecting to an agent.
- OSD and ARDthe shared discovery model and support-specific requirements.
Start building
Section titled “Start building”- Discover supportdiscover agents directly from a brand’s domain or through registry search.
- coming soonUse the OSD CLIgive assistants a common interface to search listings, verify brand endorsement, and connect to agents.
- Publish a support agentdescribe your support agents, publish their endorsement, and submit listings to a registry.